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Privacy Policy
Australasia Limited
Effective Date: 3/4/25

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1. Introduction

Australasia Limited ("we," "us," "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you interact with us, including through our website, reservations, marketing communications, and in-restaurant experiences. We adhere to the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws.

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2. Information We Collect

We may collect and process the following personal data:

  • Identity Data: Name, title, date of birth

  • Contact Data: Email address, phone number, postal address

  • Reservation Data: Booking details, dining preferences, special requests

  • Payment Data: Transaction details, but we do not store payment card details

  • Marketing & Communications Data: Preferences for receiving marketing from us

  • Technical Data: IP address, browser type, device information

  • Usage Data: Information about how you use our website and services

  • CCTV & Security Data: If you visit our premises, your image may be captured on CCTV for security and crime prevention purposes.

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3. How We Use Your Information

We use your personal data to:

  • Process reservations and provide our services

  • Personalise your dining experience

  • Communicate with you regarding bookings, updates, and offers

  • Improve our website, services, and customer experience

  • Send marketing communications where you have consented

  • Conduct data analytics and performance tracking

  • Prevent fraud and ensure security

  • Comply with legal obligations

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4. Legal Basis for Processing

We process personal data based on:

  • Performance of a contract: To fulfil reservations and provide services

  • Legitimate interests: To improve our services, carry out marketing, and ensure security

  • Consent: For direct marketing where required by law

  • Compliance with legal obligations: To meet regulatory and legal requirements

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5. Sharing Your Data

We do not sell your personal data. We may share your information with:

  • Service providers: Reservation platforms, payment processors, marketing platforms, IT service providers

  • Legal authorities: If required by law for fraud prevention or security purposes

  • Business partners: For joint promotions or collaborations, with your consent

  • Analytics providers: To understand customer behaviour and improve our offerings

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6. International Transfers

If we transfer personal data outside the UK or EEA, we ensure appropriate safeguards, such as Standard Contractual Clauses (SCCs) or equivalent measures, to protect your information.

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7. Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting requirements. CCTV footage is retained for a limited period unless required for security investigations.

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8. Your Rights

Under data protection laws, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Object to processing or restrict it

  • Withdraw consent where applicable

  • Request data portability To exercise these rights, contact us at [Insert Contact Email]. We may require identity verification before processing your request.

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9. Marketing Communications

You can opt out of marketing emails at any time by clicking "unsubscribe" in our emails or contacting us directly. We may still send non-promotional communications related to your reservations or account.

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10. Data Security

We take appropriate measures to protect your data against unauthorised access, alteration, disclosure, or destruction. This includes encryption, secure servers, and restricted access to personal data.

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11. Cookies & Tracking Technologies

Our website uses cookies to enhance user experience. You can manage cookie preferences via your browser settings. For more details, please see our Cookie Policy.

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12. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies before providing personal data.

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13. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically.

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